Refund Policy

Refunds / Returns Policy

Because everything at ColorToes has been carefully hand-made individually just for you, we cannot refund or exchange your custom sneakers for reasons such as change of mind. Customising sneakers is an art form and this means every custom sneaker is hand-crafted for each customer’s request. All of our designs are either printed, painted or stitched into the shoe for extra durability.

If on the rarest of occasions your item is faulty on arrival, please send an email to support@colortoes.com with your order number and an image for us to review. All products must be in the same condition upon arrival meaning that they must be in an undamaged and unworn condition. Your warranty is voided once the product has been used.

ColorToes does not offer refunds or cancellations due to a change of mind (inclusive of sizing and choice of design). If you have incorrectly selected a size, please email us at support@Colortoes.com within 24 hours of purchase time to ensure we make the necessary changes to your order.

We have an estimated 5-8 week production time before dispatch due to an increase in order volume and shoe stock shortages. This time is an estimation only and can change without notice. After purchasing there is a form to opt in to receiving order updates, we highly recommend this. We do try our absolute best to get orders out within the timeframe. We do not produce and manufacture the actual shoe, we provide the customisation service of the design requested on the shoe. Once an order is placed we will source and purchase your specific size from local and international retailers. There are occasions that the production time exceeds the estimated time due to factors that cause delays, if your order has been affected by stock shortages we will inform you via email.

We are not affiliated with any other brand or company. These shoes are NOT an official collaboration with Nike brand. They are made as pure artistic expression, we purchase the shoes at retail price from authorised retailers such as Nike, Footlocker, JD Sports, Hype DC etc. We then add our art onto the shoe. We try to make it as easy as possible so the prices on our website include the shoe that we source on your behalf with the design customised onto the shoe.